Privacy and Data Protection Policy
This Privacy and Data Protection Policy sets out the basis which Autonomous AI Neural System L.L.C-FZ ("we", "us", or "our") may collect, use or otherwise process personal data via our website www.500x.pro ("Website") and all related websites, downloadable software, mobile applications including desktop applications (collectively "Products"), and other services provided by us (collectively together with the Website and Products, our "Services").
We are committed to safeguarding your personal information while you use our websites and Services, including:
- www.500x.pro and all related subdomains
- 500x trading platform applications for Windows, iOS and Android
- Web-based trading terminals and client portals
- Back office and administrative systems
- Mobile applications for trading and account management
Company Information
Company Information
The following details identify the operating platform and legal entity information.
| Field | Details |
|---|---|
| Platform | 500x.pro |
| Legal Entity | Autonomous AI Neural System L.L.C-FZ |
| License No. | 2537291.01 |
| Jurisdiction | Meydan Free Zone, Dubai, UAE |
| Established | September 2025 |
Note: These details are provided for transparency and identification purposes.
Definitions
1. Collection and use of information
1.1 We generally collect information that:
- you directly provide us via our websites or upon your request regarding our products or services,
- we receive from the use of our products and services including but not limited to our websites.
1.2 We may collect your personal information through several sources, including:
- Website forms and registrations to software products/applications
- Physical forms
- Over the telephone or email
- Introducing agent
- Service desk tickets
- Online live assistance and support
- Social media and social networking
- Advertising counters and identifiers on websites
1.3 We may collect and use your personal data for the following purposes:
- performing obligations under a contract, including providing trading services, account management, and transaction processing;
- verifying your identity and conducting know-your-customer (KYC) and anti-money laundering (AML) checks as required by financial regulations;
- responding to queries, requests, complaints, and feedback regarding our trading platform and services;
- sending marketing information, surveys, and questionnaires about our trading products, market updates, and educational content;
- complying with applicable laws, regulations, and assisting regulatory investigations and reporting requirements;
- administering and improving product features and functionality of the 500x trading platform;
- analyzing application performance via statistical data to enhance trading execution, platform stability, and user experience.
Public disclosures
When you voluntarily disclose your personal information in your profile, on forums and comment online in forum /chat areas, it becomes publicly available...
1.4 Minor's personal information and privacy
We do not knowingly collect any personal information from minors under eighteen (18) years of age...
3. Protection of personal data
We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure socket layer (SSL) technology for data transmission, multi-factor authentication, regular security audits, and access controls to ensure that only authorized personnel can access your personal information.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. We recommend that you take appropriate measures to protect your account credentials and notify us immediately of any unauthorized access to your account.
4. Retention of personal data
We may retain data for different periods of time for different purposes as required by statute, regulation, or legitimate business needs. Financial and trading records are typically retained for a minimum period as required by financial regulations (usually 5-7 years), while account information may be retained for the duration of your account's existence plus a reasonable period thereafter. Marketing data may be retained until you opt out or request deletion. We will securely delete or anonymize personal data once the retention period expires, unless we are legally required to retain it longer.
5. Data Transfers outside the EEA
We may have processors in different countries around the world and thus your personal data may be processed, used or transferred outside the EEA (European Economic Area). As a global trading platform, we operate in multiple jurisdictions including the UAE and India. When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, or we rely on adequacy decisions by the European Commission. By using our services, you consent to the transfer of your personal data to these locations.
6. Changes to this Privacy and Data Protection Policy
We reserve the right to revise and update this Privacy and Data Protection Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through email, a prominent notice on our website, or through the trading platform. The updated policy will be effective as of the date specified in the revised policy.
We encourage you to check our Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
7. Your Rights
8. Notification of Breaches
In the event of unauthorized breaches or intrusions into our systems that may compromise your personal data, we will notify you as soon as it is practically feasible and in accordance with applicable data protection laws. We will provide information about the nature of the breach, the types of data that may have been affected, the steps we are taking to address the breach, and recommendations for actions you can take to protect yourself. We are committed to maintaining the highest standards of data security and will take all necessary measures to prevent and respond to security incidents.
9. Contact us
If you have questions about this Privacy and Data Protection Policy, wish to exercise your rights regarding your personal data, or need assistance with data-related inquiries, please contact us through our support channels. Your request must include your name, email address, and a clear description of your inquiry or the right you wish to exercise.